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Unique Infotech
provides IT support to medium sized businesses through Service Level
Agreements (SLAs) and adhoc technical support to businesses not requiring
a scheduled support plan.
Adhoc support enables businesses to have support when required without a
contract. Adhoc support is reactive and is usually provided when things go
wrong.
A
SLA is a contracted maintenance schedule with the advantage of monthly
preventative maintenance being carried out. Maintenance schedules are
proactive and designed to prevent IT support issues. The level of support
medium businesses require is often
related to the age and condition of the current computer hardware and
software, the complexity and type of systems in place and the amount of
staff members available who may be able to assist with minor support
issues.
For companies with dedicated IT support staff, Unique Infotech can consult
on new and emerging technologies to keep staff up-to-date with the ever
evolving IT industry.
Unique Infotech supplies the complete range of software from Quiken and
MYOB.
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 Computer
systems and peripherals.
Display and
mounting solutions.
KVM
solutions to use multiple computers with
one keyboard, monitor and mouse.
Microsoft
Office products.
Network
security and control products.
UPS (uninteruptable
power supply) units.
Computer
installation and configuration.
Network
installation and configuration.
Email and
internet configuration.
Printer
installation and configuration.
Virus,
malware, adware and spyware removal.
Data
recovery from hard disk, USB flash drives
and memory cards.
Scheduled
or ad-hoc IT Support and helpdesk.
General
computer repairs. |
