Unique Infotech offers professional IT support to home and business customers, and specialises in areas such as diagnostics and troubleshooting, setup and configuration, server maintenance, network security and disaster recovery.

IT support is offered on a pay-per-use basis for home and home business customers, and businesses needing occasional IT support. Customers that choose adhoc support can generally minimise data loss and inconvenience by ensuring they properly backup their data.

Scheduled maintenance and service plans are recommended for larger organisations that rely heavily on their IT systems and are heavily impacted when any system is unavailable. The aim of  a scheduled maintenance agreement is to minimise the need for IT support which is primarily used when things go wrong.

Unlike many other service providers, our service technicians can assist with both Mac and PC support.

To get immediate IT support at your home or business, please contact us.

When considering a support plan, we recommend evaluating;

The level of negative impact that technology
     downtime may cause to your organisation (such as
     the loss of productivity and income when computer
     systems fail);

The risk your organisation is exposed to (the more
     complex your needs are, the more attention and
     support is required); and

  The amount of internal IT resources (staff that can
      assist with IT support if required).

Our scheduled support plans have the following added benefits:

Staff productivity is maximised with minimal or no
     downtime.
Data loss from system failure is prevented with
     backup systems in place and scheduled
     maintenance that proactively monitors system
     performance.
Your organisation can take advantage of our IT
     resources at a fraction of the cost of hiring
     dedicated IT staff.

Limited telephone support is provided free-of-charge to contracted clients for products purchased from Unique Infotech within 30 days. Our support staff can assist with basic installation and configuration issues over the telephone. If the issue cannot be resolved, an onsite callout will be recommended.

Many manufacturers offer technical support direct to the end user. Please see our Vendors page for details about how to get into contact with the manufacturer for products not supported by Unique Infotech.