Unique Infotech offers a range of support plans for small to medium businesses. Both scheduled maintenance and non-scheduled adhoc (pay-per-use) support is available. Scheduled maintenance provides the added protection of monthly, bimonthly or quarterly maintenance to help prevent IT support issues before they become a problem for your business.

When considering a support plan, we recommend evaluating;

The level of negative impact that technology downtime may cause to your organisation (such as the loss of
     productivity and income when computer systems fail);
The risk your organisation is exposed to (the more complex your needs are, the more attention and support
      is required); and
  The amount of internal IT resources (staff that can assist with IT support if required).

Unlike many other service providers, our service technicians can assist with both Mac and PC support.

A Unique Infotech support technician will make monthly, bimonthly or quarterly maintenance visits to your office. This proactive approach to IT support means any problems that are detected are averted to minimise downtime, loss of productivity and loss of data. A scheduled support plan offers the benefit of guaranteed arrival times so you aren't waiting around for a technician to arrive.

After selecting a scheduled support plan, a service technician will examine your existing equipment and recommend a schedule that will be most beneficial to your business. Scheduled maintenance is charged at an hourly rate with no callout or travel charge. Where callouts are necessary out of the scheduled agreement, a callout and travel charge will be applied. Additionally, urgent and critical issues can be addressed immediately (additional charges apply).

Scheduled maintenance rate	$60 per hour
Scheduled maintenance travel charge	N/A
Maintenance scheduling	Monthly or bimonthly or quarterly
Non-scheduled callout rate	Regular (24 hour response) $70 per hour
	Urgent (6 hour response) $105 per hour
	Critical (2 hour response) $140 per hour
Minimum callout time	1 hour
Non-scheduled callout travel charge	$20 per callout
Contract	12 months
Limited telephone support
Limited email support
Payment terms	14 day account subject to approval

Our adhoc support plan means allows you to have IT support, as often as you need it while paying highly-competitive rates. There are no scheduled visits from service technicians and a callout is booked if and when support is required with various response rates available.

Callout rate	Regular (24 hour response) $80 per hour
	Urgent (6 hour response) $120 per hour
	Critical (2 hour response) $160 per hour
Minimum callout time	1 hour
Callout travel charge	$40 per callout
Contract	12 months
Limited telephone support
Limited email support
Payment terms	14 day account subject to approval

Callout rate	Regular (24 hour response) $90 per hour
	Urgent (6 hour response) $135 per hour
	Critical (2 hour response) $180 per hour
Minimum callout time	1 hour
Callout travel charge	$40 per callout
Contract
Limited telephone support
Limited email support
Payment terms	COD

Our support plans are flexible and we can customise a plan to suit your needs and budget. Please call (03) 9419 3396 or email service@uniqueinfotech.com.au if you require a customised support plan.